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Alice Dawlat

Growth and Partnership director

[email protected]
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4051 Molson Street Suite 100, Montreal, QC, H1Y 3L1

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+1 514 281-8901
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[email protected]

An iterative e-comm platform to support norda in its ascent

Client
Norda
Industry
Retail & Consumer Goods
Category
E-commerce
Ref
PND-0721

Mandate

This isn’t just a case study: it’s the story of our enduring partnership with norda, an extraordinary brand we helped launch and have continued nurturing since day one. In 2021, armed with just a brand book and their first and only emblematic product, norda’s founders approached us. Their vision? To create the ultimate sustainable trail running shoe and launch it in the fiercely competitive sports shoe market, targeting serious athletes.

Our challenge was to ignite norda’s D2C operations with a startup budget and several constraints. As the brand’s dedicated digital partner, we scaled its e-commerce capabilities. Over the past few years, we’ve run alongside it as it’s grown exponentially, expanding globally, adding new products and moving into B2B. We’ve continuously matched its momentum, protected its trajectory and, in just three years, helped it become one of the most trusted trail running brands.

Visit website

Results

  • +$5.3M

    in online sales since launch

  • +100%

    visitor increase YOY

  • +27%

    purchase rate increase

The norda site marked a pivotal moment for the brand and its storytelling.

- Gerard Cleal, Creative Director for norda

Our initial focus was to sell norda’s ambitious, premium vision to the running community before the shoe even existed. We launched a temporary landing page, hinting at the shoe’s silhouette and building the brand story while gathering subscribers. This pre-market engagement quickly made norda a darling of preferred running publications and secured early funding, paving the way for the company’s critical e-commerce launch.

Strong brand foundations for lasting impact

From a logo and a few assets, we crafted norda’s core digital identity, setting it apart from flashy competitors by embodying its “for runners, by runners” vision. We grounded the brand in its minimalist, innovative and “use-it-like-you-hate-it” mindset, juxtaposing high-tech presentation with a raw trail running aesthetic and “on runner” product shots showing heavy use of the shoes.

Focusing on the long run with Shopify

We also laid the groundwork for short- and long-term success with Shopify, which offered both accessibility for a lean initial site and robust scalability for future growth. Shopify also simplified multi-channel sales management from a single inventory, handling multiple products, variants and sizes seamlessly.

A successful early ascent

The norda D2C launch was a resounding success. Revenue generated by the platform increased by nearly 30% between the first and second quarters of operation. In just six months, the brand established a presence in 30 specialized boutiques across 9 countries on 4 continents. It has been featured in major international publications including Believe in the Run, Hiking Patrol, TECHUNTER, Highsnobiety and L’Officiel.

With norda's growth came an expanded product line, featuring new shoe SKUs uniquely designed for specific running activities. This brought about a few key developments to make sure everyone got the right product.

Categorization that speaks

The diverse offerings highlighted a clear need for customers to easily differentiate and compare products. To meet this demand, we introduced product filters with quick descriptions directly on the product listing page, enhancing browsability.

To further reduce navigation by trial and error, we also provided an overview of key specs for each product line on the product listing page. This ensures users understand the main features of each shoe before taking action and being redirected.

Side-by-side comparison on PDPs

To equip serious runners with even more tools for making the right choices, we created a side-by-side comparison module. This allows them to compare factors like weight, materials, fabrication, extra features and functional design choices, ensuring they make more targeted selections for their specific needs and activities.

However, this expansion also led to an increase in sizing-related returns. To directly address this, we implemented clear fit tips that guide customers to the perfect shoe for their specific activity, directly solving this core issue.

Social proof to validate choices

As more new customers were attracted to the site, we needed to help them feel confident in their product choice and sizing. We did this by adding reviews to the site. This leveraged social proof, which is known to mitigate concerns and provide field-tested, detailed and use-based insights.

As norda evolved into a global trail running leader, we became its strategic pacer, adapting our capabilities to match the accelerated growth of the brand and product portfolio. Our approach leverages lean senior teams for rapid, targeted updates and quick turnarounds, such as launching an archive sale section in less than three weeks. All this ensures that the platform continues to evolve as dynamically as the brand itself, ready for the trails ahead.

Our role on the project

Strategy & Business

  • Content Architecture and Strategy
  • Ecommerce Growth Strategy
  • Lifecycle Marketing and Automation
  • Product Strategy and Roadmaps
  • SEO Strategy and Monitoring
  • Project Management

Technology

  • Accessibility (WCAG compliance)
  • Ongoing Support & Maintenance
  • Shopify and Bigcommerce development
  • Automated and manual QA
  • Full stack mobile & web development
  • shopify

Design

  • UI Design
  • UX Design
  • Content design and copywriting
  • Digital Branding
  • Motion Design
  • Quick Prototyping and Concept Accelerator